Vodafone Academy Programme

We are launching the “Vodafone Academy” programme to qualify and employ 140 job seekers in Oman and empower them with practical skills and knowledge related to customer service as Care Agents and sales sector as Retail Support, during the years 2021 and 2022. The programme will provide an excellent knowledge experience by transferring the expertise of the Vodafone global to Omani youth. The first batch will start in August 2021.

As a Care Agent, you will play a key role in providing our customers with a seamless experience like no other in the market. You will be responsible for managing all incoming inquires and requests through the different channels and providing customers with information on our products and services.

As a Retail Support, you will be interacting directly with our customers in our retail environment servicing their needs, introducing the latest products and providing an unmatched customer experience.  

Core competencies and knowledge

Communication skills
Performance focused
Customer experience focused
Effective at establishing customer needs
Punctual with good organisational skills
Interest in technologies
Willingness to learn
Arabic and English
Digital enthusiastic

Professional Qualifications and Experience

Job seeker with Diploma or University degree.

What happens next?

We will review CVs and make an initial screening. Applicants who best match our requirement will then move to the next steps of evaluation, assessment and interviews.
Successful candidates will be onboarded as part of the six months Vodafone Academy programme which will start in August 2021 with a monthly allowance. During the programme, you will deliver on agreed KPIs and will be assessed on the usage of digital applications, customer experience and cultural fit.
We will offer employment opportunity to those who excel during the training programme in customer service and retail. All programme attendees will be awarded an accredited certificate for completing the programme.

Due to the expected high volume of applications, we will not be able to provide feedback to everyone.


Please note that we are only accepting electronic applications until 21 June 2021.

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