Number Auction
Mark of a Visionary
Exceptional numbers that will never be repeated in Oman’s history, such as 77777777 and many others.
By participating in this special auction, you’re not just securing a unique number—you’re also giving back. All proceeds from the auction will go to charity, supporting meaningful causes in our community.
Save the dates for the next upcoming auction
Event
Date & Time (2025)
Registration
Starting 2PM on 18th Feb - Ending 2PM 19th Feb
Bidding
19 February 2025 Starting 2PM - Ending 8PM
Awarding
25th February 2025
FAQ
Promotional Social Pass data for eligible prepaid and postpaid Vodafone customers, redeemable Multiple during the promotion.
Prepaid Plans: Advance, Premium, Explore, Elite, Pioneer, NextStep, NextGen.Postpaid Plans: Explore, Elite, Pioneer, Prime, Future.
Social Pass data, which allows usage of selected social media apps.
From 27th March to 10th April.
Each bonus is valid for 7 days from the time it is redeemed.
Data is consumed based on the latest expiry date Social Pass
Through the My Vodafone App or via Retail App.
Awarding (Winning a Number in the Auction)
Awarding (Winning in the Auction):
- Award 1: February 19, 2025, at 8:00 PM – February 23, 2025, at 8:00 PM
- Award 2: February 23, 2025, at 8:00 PM – February 25, 2025, at 8:00 PM
- Who will own the awarded number?
The person who registered with the mobile number will be the official owner of the awarded number.
- How will I know if I have won a bid?
You will be notified via SMS and email, and you can also check the awarded numbers section on the website.
- What should I do after winning a bid?
If you win a number, you must complete the payment within the specified timeframe. Failure to do so will result in forfeiting the awarded number.
- What happens if I don’t pay for my awarded number on time?
If payment is not made within the given period, you will lose the number awarded.
Registration opens on February 18, 2025, at 2:00 PM.
- How can I participate in the auction?
- To participate in the auction, you must:
- Register if you are a first-time participant and pay the registration fee. https://vodafone.mzadcom.om/
- Activate your account if you have registered in a previous auction and pay the registration fee.
- To participate in the auction, you must:
Please note that registration and activation are only available during the designated registration period.
- How do I register?
- During the registration period, you can either:
- Click “Register” to create a new account.
- Click “Login” if you already have an account.
- During the registration period, you can either:
- When can I register?
- Registration opens 24 hours before the auction and is only available during this period.
- Can I edit my registration details?
- You can only update your mobile number during the registration period. Other details, such as your email and username, cannot be changed.
- Can I use the same account for all auctions?
- Yes, but you must activate your account for each auction to receive a new bidder number.
- Why must I register with a mobile number linked to my ID?
- The mobile number used for registration determines the ownership of any awarded number. The awarded number can only be activated by the owner of the registered mobile number.
- Can I register with any mobile number?
- No, you must use an Omani mobile number (+968) that is registered under your ID.
- How do I pay the registration fee?
- The registration fee must be paid online as part of the registration process.
- Is there a fee to participate in the auction?
- Yes, a non-refundable registration fee of 10 OMR is required.
- Do I have to register for each auction?
- Yes, you must register or activate your account before each auction to receive a bidder number.
- What if I forget my password?
- You can reset your password via the website. A password reset link will be sent to your registered email, or you can use an OTP (sent via WhatsApp) to log in.
- Can the auction time be extended?
- No, the auction period is fixed and can only be extended upon request by the operator and approval from the Telecommunications Regulatory Authority (TRA).
- What happens to my account after the auction ends?
- Your account will remain available but will be deactivated. You must reactivate it before each auction and pay the registration fee again.
- When do I need to make payment?
- Registration fee: Must be paid during the registration process.
- Winning bid payment: Must be made within 48 working hours after the winners are announced. Failure to pay on time will result in forfeiting the number awarded.
- Can I view my payments?
- Yes, you can review all your payments in the “Payments” section of your dashboard.
Activation
- When can I activate my awarded number?
- Once your payment has been processed, the Vodafone team will contact you to finalize the activation process.
Bidding starts immediately after the 24-hour registration period ends and will last for 6 hours, beginning on February 19, 2025, at 2:00 PM.
- When does bidding start and how long does it last?
- Bidding begins immediately after the 24-hour registration period ends and lasts for six hours.
- Can I cancel my bid?
- No, all bids are final. If you fail to complete payment, terms and conditions will apply.
- Is there a minimum bid amount?
- Yes, the minimum bid amount varies depending on the number’s classification. The minimum amount for each number will be displayed next to it.
- When can I start bidding?
- You can place bids only during the designated bidding phase.
- Where can I view my bids and purchase numbers?
- Your bids will automatically appear under “My Bids” in your dashboard.
- How many numbers can I bid on?
- You can bid on up to 10 numbers per auction.
The plan continues as monthly subscription
No, change of ownership is not possible.
Yes, through MY VODAFONE APP
Use the Huawei AI Life.
Reset your device using the Huawei AI Life
No refunds will be provided.
You will lose all your remaining data.
You may terminate the Services at any time, subject to the payment of any applicable early termination charges, which will be calculated as follows: (2 * plan price * remaining contract months) / total contract months.
Through Vodafone store & MY VODAFONE APP
Yes
The Services you have selected will impact your credit limit set at three (3) times the price of your monthly base plan. If you exceed this credit limit, your subscription will be suspended until you clear your payments.
Through the MY VODAFONE APP
You can reset through the Huawei Ai Life App
Through the Huawei AI Life App
Yes. Through the Huawei AI Life App
Yes
Yes, you can do it through the Huawei AI Life.
Data is unlimited in all plans, if you upgrade your plan, the speed will increase. Upgrades are instant.
There’s a fair usage policy that applies if you exceed 1 TB for the duration of your billing cycle. The new speed will be 512 Kpbs to manage usage.
Watch the video here: https://youtu.be/BwVRy-GZpJg
On the bottom side of the device
Once you receive the device, open the MY VODAFONE APP, and you will be prompted to activate Makani Internet and pick the desired location. Once the location is confirmed, plug the device at the location and start using the device.
No, a random number will be assigned upon purchase
Yes, devices are locked to Vodafone SIM
You will be provided with a unique Vodafone SIM card to install in your Device.
Plug and play
No.
Visit a store.
Via our retail stores, see our locations here: www.vodafone.om/locations
All our plans have unlimited data, the speed of your Makani Internet will depend on the plan.
Makani Internet will only be available in the locations determined prior to your move. You will need to select the area that you are going to go to before.
There is no other charge, however, there will be an activation charge in the onboarding which will be reversed in the 1st bill.
The terms and conditions take effect on the date of the signature and continue until terminated by either you or Vodafone according to the specified terms.
It is a mobile internet service using a Wi-Fi device that connects to Vodafone’s 5G network without the need to link the device to a home internet cable. The device operates easily by simply plugging it into a power source in the location specified during service subscription.
You can get a PKI SIM delivered anywhere by ordering through the My Vodafone app or from all Vodafone stores.
After receiving your PKI SIM card, insert it into your phone and activate it via the My Vodafone App. You can then activate the PKI service at Vodafone stores, the TAM portal, or Sanad Offices.
You will need your Omani identity/resident card for verification purposes to complete the PKI services activations.
Any existing Vodafone customer or new customer can obtain a PKI SIM through the My Vodafone App or our Vodafone stores.
Our PKI SIM is designed to improve data security, authentication, and data integrity while providing non-repudiation. It offers scalability and compliance, making it suitable for a wide range of applications. Additionally, it supports access control, is cost-effective, and fosters trust among users.
You are allowed to have multiple PKI SIM cards for each number, however you may activate only one PKI Service at a time.
Yes, you can keep your current phone number and use a PKI SIM from Vodafone once your number is switched to Vodafone successfully.
You can request a replacement SIM through the My Vodafone App or by contacting our customer care center. Reach us by calling +968 77101717, via social media, or on WhatsApp at 77001717.
During the launch campaign, the first three months are free of charge. After that, activating the Vodafone PKI SIM will cost 2 OMR.
Yes, you can travel with the PKI SIM based on the Vodafone plan you have.
Yes, the validity of the Vodafone PKI SIM is generally linked to the SIM card’s validity, which will expire after 180 days of inactivity.
The PKI service needs to be activated through the TAM Portal after the SIM activation. If the service still doesn’t work after following these steps, you can contact us by calling 1717, via social media, or on WhatsApp at 77001717.
Yes, you will need to replace your current SIM with a new Vodafone PKI SIM, which you can get from any Vodafone store or through delivery on the My Vodafone App.
The SIM card will be activated immediately once the PKI service is activated in Vodafone stores or through Sanad Offices. For PKI service it is instant after creating the request in TAM Portal.
The common uses of PKI include secure email communication, secure web transactions, authentication, digital signatures, VPNs and network security, IoT security, code signing, and access control.
Click here to view the locations of our Vodafone Hubs and partner stores.
For additional information, you may refer to Digital Certification Portal.
The usage will be consumed from the promotional add-on first and then from the included minutes in your plan
RED Advance, Premium, Explore & BLACK Explore subscribers can boost their calls for 2 OMR only.
Unlimited calling add-on is valid for 7 days from the date of subscription.
You can call all GCC destinations: Saudi, United Arab Emirates, Qatar, Kuwait & Bahrain
You will be able to get more data add-ons when you consume your data. Alternatively, you can continue using WhatsApp Text & Google Maps until the expiry of your plan.
Khareef Visitor plan is only available for international visitors coming to Oman.
Vodafone RED Prepaid customers can earn the Eidiyah reward by topping up with 2, 5, 10, 20, or 50 OMR.
The Eidiyah reward can only be used to buy Vodafone services.
You can select from a range of destinations including Saudi Arabia, Qatar, UAE, Bahrain, Kuwait, Albania, Czech Republic, Congo DRC, Germany, Ghana, Greece, Hungary, Ireland, Italy, Lesotho, Netherlands, New Zealand, Portugal, Romania, Turkey, UK, South Africa, Spain, Tanzania, Mozambique, Australia, Egypt, Iceland, and India.
You can use the 1,000 OMR travel voucher to book a trip to any Vodafone destination.
The raffle draw will take place at the end of the promotion period. Keep an eye out for announcements regarding the draw date.
Customers will be notified of the raffle draw results via SMS or a call. Stay tuned for updates!
Customers who recharge with 20 or 50 OMR during the promotion period will automatically qualify for entry into the raffle draw.
No, you can only receive the Eidiyah reward when topping up with 2, 5, 10, 20, or 50 OMR.
No, the Eidiyah reward is only available when recharging with 2, 5, 10, 20, or 50 OMR top-up amounts.
The Eidiyah reward can be used for all Vodafone services.
If you top up for another number, both the top-up amount and the Eidiyah reward will be credited to that number.
The Eidiyah reward is valid for 6 months.
- BLACK Prime boosted data is valid once during every bill cycle.
- RED Explore, Elite & Pioneer and BLACK Explore, Elite & Pioneer boosted data is valid for 28 days from the date of subscription.
- RED Advance & Premium boosted data is valid for 7 days from the date of subscription.
- BLACK Prime subscribers can boost their data with no extra charges
- RED Advance, Premium, Explore, Elite & Pioneer subscribers can boost their data for 2 OMR only.
- BLACK Explore, Elite, Pioneer subscribers can boost their data for 2 OMR only.
–Yes, all upgrades to BLACK Prime will benefit from this feature for no extra charges.
The boosted data is only intended for use in Oman. However, you can still use your open data in TYHTA countries
Data roll-over is only available for the open data in Vodafone BLACK Postpaid Plans.
All new customers subscribing to RED or BLACK plans and existing customers who upgrade to any RED or BLACK plan.
All RED & BLACK plans will benefit from the National Day data (RED Advance, Premium, Explore, Elite and Pioneer, and BLACK Explore, Elite, Pioneer and Prime).
- The National Day data validity is up to 14 days, from the activation date, depending on the subscribed plan.
- The subscription period for the offer starts on 16 November and ends on 28 November, 2023, through My Vodafone app.
Yes, all upgrades will benefit from the national day data.
Your National Day data can only be used in Oman. However, your main data can be used in GCC and selected Vodafone destinations through Take Your Home Tariff Abroad allowance.
You can only benefit from the bonus data when upgrading to any RED or BLACK plan.
Roaming destinations that have only data or voice while roaming as per the table below:
| Countries with DATA only | Countries with VOICE only |
| USA | Armenia
Afghanistan Guatemala Madagascar Nigeria Somalia |
Purchases made on top of your existing base plan such as additional data, international minutes, or roaming, etc.
You can upgrade or downgrade within the same plan category without impacting the active add-ons. However, migrating from BLACK post-paid to RED prepaid or vice versa will result in cancelation of any active add-on.
With multiple add-ons priority of consumption goes to the add-on with the shortest expiry.
For RED prepaid plans: payments for add-ons will be upfront
For BLACK postpaid plans add-on subscribed during the month will be billed fully in the next billing cycle from the date of subscription.
All you need to do is enable it through My Vodafone App and it will work from the next due date.
Auto-payment is a feature that allows you to easily pay your outstanding amount automatically on the 21st of every month for an easier bill paying experience.
No, there isn’t any payment required when onboarding unless you are purchasing a special number.
Auto-payment is a convenient feature that automatically pays your outstanding balance on the 21st of every month, simplifying the bill-paying process for you.
You can easily change to Vodafone BLACK postpaid plans through My Vodafone App.
Yes, you can add up to 10 numbers under your account with prepaid and postpaid.
Yes, you can use it in any of our destinations as long as your plan is valid and have data, minutes and SMS allowances in it.
Yes, you can use the remaining of your bundle allowances. However, your data consumption will be Pay-As-You-Go rates. We recommend that you subscribe to our roaming add-ons to enjoy uninterrupted services abroad.
Yes, you will be able to enjoy using your data even outside Oman as long as the product you’ve subscribed to includes Take-your-home-tariff-abroad and World Roaming destinations that are included in your plan.
You can pay with any debit or credit card through the following channels:
-
Vodafone Hub
-
Our partner resellers
-
eStores
You can find the locations here.
You will be able to change your plan. Upgrading your plan will be effective immediately, whereas downgrades will take effect at the end of your current billing month. You can only downgrade once per bill cycle.
The plan is valid for one calendar month
All Vodafone BLACK plan prices are exclusive of tax (VAT).
You will be notified through in-app notifications and SMS when you reach 80% and 100% of your data allowance.
You can use any remaining data in the following month.
You can continue surfing the internet at 256kpbs after full consumption of the total data allocated in your plan.
No, Vodafone offers plans with no commitment.
Our Vodafone BLACK Plans are designed to be simple, featuring non-stop data, extended data validity, flexible data, calls and SMS allowance, in addition to Vodafone’s most-loved feature where you can take your home tariff abroad to the GCC and selected Vodafone destinations.
Visitor plans are only available for international visitors coming to Oman.
You can get more data, minutes, international calls and roaming services from our add-on selection.
Your SIM card will expire after 60 days of inactivity.
Visitor Plans are valid for 14 days from the date of activation.
You can easily become a Vodafone customer from anywhere without having to go to a store. Just download the My Vodafone App, follow the steps and get your e-SIM/SIM working in a few minutes.
Yes, you can. Just follow the steps here
You can follow the steps here
eSIM is a digital SIM card embedded already in certain smartphones that support the eSIM technology. With an eSIM customers can activate their plan and connect to the network without a physical SIM card and use two numbers on the same device.
You can buy all subscriptions using your mobile credit or directly through your card.
You can only have one plan active at a time.
Our RED Plans are designed to be simple with a unique feature where you can take your tariff with you.
The plan is valid for 28 days from the day your plan gets activated.
You will be able to change your plan to RED and activate it immediately.
The plan is valid for 30 days from the day your plan gets activated.
You will be notified through in-app notifications and SMS when you reach 80% and 100% of your data allowance.
It will expire along with your plan.
Hotspot is currently unavailable in our offering.
Once you have consumed 100% of the allocated data, your data will stop and you will be able to add more data from our data add-ons options.
Our launch offer is a one-time subscription promotion.
No changes are made and you will be able to enjoy our launch offer with all its benefits.
The launch offer has been extended until the 28th of February 2022.
It is a unique feature that enables you to use the in-bundled data, minutes and SMS within your plan while roaming.
Calls made from Oman to any mobile/landline number in any other country beyond Oman’s geographical boundary is an international call.
For sure, you can. Stay connected with the world.
Yes.
Enter the country code followed by the number you want to call and make sure to have enough balance in your account.
Our calling rates are the same at all times during the day.
We are working with our partners internationally to ensure we have as much countries as part of our roaming services. All missing destinations will be added to our list as soon as we establish a roaming partnership agreement with them.
Roaming add-ons will be activated automatically upon the first usage at your roaming destination.
Yes, you will be able to enjoy using your data even outside Oman if the product you’ve subscribed to includes TYHTA to the destination you are travelling to.
Simply subscribe to a roaming add-on for uninterrupted connectivity and stay connected while traveling.
Yes, you can use the remaining of your bundle allowances. However, your data consumption will be Pay-As-You-Go rates. We recommend that you subscribe to our roaming add-ons to enjoy uninterrupted services abroad.
Your roaming Add-on will take priority and will be activated.
The add-on with the shortest validity will take priority and be activated.
No, your add-on will be with you in the app and will not be activated until you arrive at your destination and start roaming.
Take Your Home Tariff Abroad includes making calls within the destination you are visiting, calling back to Oman and receiving calls from around the world, it however does not include international calls. Therefore, International calls are charged Pay-As-You-Go roaming rates as per your destination.
Yes, we are rolling out our 5G network and are the first to deploy 700 MHz and 2600 MHz Frequency band, guaranteeing faster than ever speed and superior indoor coverage.
We believe in a sustainable future and will make our network the greenest in Oman. Our virtualised and cloud-native infrastructure has a reduced carbon footprint due to fewer servers and power consumption.
Yes, we use the latest technology making our network more efficient; more streamlined, and less prone to service interruptions – meaning with us you are less likely to be without service. We use Voice over LTE technology to connect your calls over our fast, reliable network giving crystal clear calls with no lag.
Vodafone’s network is future-ready through a unique virtualised and cloud based infrastructure. This means that as we advance we will be the fastest to introduce new technology and capability from driverless cars to drone delivery to remote medical operations. Our network is smart, AI enabled and can adapt and change to advancements bringing Oman to the forefront of the 4th industrial revolution.
Our network is being built taking the best global practice; local know-how and industry trends. We have partnered with the best to deliver the best including Ericsson, Oman Tower Company and Oman Broadband Company.
Simply register on the My Vodafone App and choose your preferred number or bring your current number to be part of the Vodafone experience.
- Easy Sign-up: Do everything on the My Vodafone App from sign up to support.
- Great Experience: Subscribe to worry-free plans with no commitment and an easy auto-payment feature.
- Global Community: Get the best international rates and no additional roaming charges to selected Vodafone destinations and GCC.
Once the add-on allowance is fully consumed, it will start consuming from the base plan, otherwise standard PAYG rates will be applicable.
Pay only for what you use, when you use it, as per the rates specified for each service.
You can sign up using your Omani ID, Resident ID or passport. Once you scan the document, you will be required to activate your camera to verify your identify.
No, our launch offer is a one-time subscription and the full amount is paid in advance.
All customers are required to register with their National ID/passport/Resident ID to be able to start using our services as per the regulations of Oman.
You can download the My Vodafone App from both Apple store and Google Play Store. It is also coming soon to the Huawei AppGallery.
You will be asked to scan your identification document from both sides and pass the photo verification process to verify your identity.
Each customer is allowed to have a maximum of 10 numbers under the same ID.
Yes, our contact centre is working for your convenience 24/7
You can pay from your credit balance or any debit or credit card through the following channels:
- My Vodafone App
- Vodafone Hub
- Our partner resellers
- eStores
You can find the locations here.
Dial 1717
Vodafone SIM activation is free of charge.
You will receive the sales order confirmation by your preferred communication channel. Our courier partner will contact you through SMS or phone calls to deliver your SIM.
Yes you can bring your current number to Vodafone in a simplified process through My Vodafone App.
In Oman, your network will only be working within Vodafone’s network. However, while roaming internationally you can use any of our roaming partners network.
According to the regulations in Oman, the process can take up to 48 hours
You can view the status of your request through My Vodafone App or you can contact us through chat, social media, or WhatsApp at 77001717.
There could be a problem with the coverage in your area. Chat with one of our customer care experts through My Vodafone App, website, or WhatsApp on 77001717, or by calling 1717.
You can access My Vodafone App to identify what’s happening to your data or chat with one of our customer care agents to help you with your issue.
You can access My Vodafone App to view the network status or chat with one of our customer care agents to help you with your issue.
Vodafone has 5G network coverage across Muttrah and ultrafast network coverage all over the Sultanate of Oman. If you have like to know more about our coverage, chat with one of our experts on 1717.
You will need to have enough credit in your balance, or subscribed to a plan to be able to use our services.
Our courier partner will reschedule the delivery.
Our courier partner will send you a link to track your SIM delivery.
You can change the SIM delivery details through My Vodafone App.
Our courier partner will get in touch with you and will deliver the package based on the time you have selected.
Yes, it’s available for android that supports eSIM, through My Vodafone App or our Vodafone Hub in the Mall of Oman.
You can only order a SIM card under your name and ID since all orders need to go through live ID verification. You might be able to select the delivery to go to someone else or give the SIM to another person to use, however, the number will be under your name/ID.
Each customer is allowed up to 10 numbers under the same ID.
Our courier partner will deliver the SIM card to the address you have provided in My Vodafone App.
You can request a SIM replacement through My Vodafone App or contact our customer care centre by calling +968 77101717, chat on our website, social media, or WhatsApp 77001717.
You can request a SIM replacement through My Vodafone App or contact our customer care centre by calling +968 77101717, chat on our website, social media, or WhatsApp 77001717.
You will receive three SIM sizes; a standard SIM, a micro SIM, and a Nano SIM.
You can request a SIM replacement through My Vodafone App or contact our customer care centre by calling 1717, chat on our website, social media, or WhatsApp 77001717.
You will need to make sure your SIM is activated, have enough credit in your balance, or subscribed to a plan to be able to use our services.
No, only the ID holder can complete the registration process.
National ID, resident card, and passport for non-residents.
Go to the “My Profile” section in My Vodafone App and you will be able to edit your details.
You can see a list of all countries that you can call here
Subscribe to a roaming add-on for an uninterrupted connectivity while travelling.
Track your data/add-ons usage through My Vodafone App under the “My Service” section.
Yes, you can use it in any of our destinations if your plan is valid and have data, minutes and SMS allowances in it.
Go to the auto top-up section on the My Vodafone App, you will see a set of auto-renewal payments and you can manage to cancel or add more.
Your plan will continuously try to renew for a duration of 6 months, all you need to do is to top-up your credit.
Your number will be booked for you until the payment process is complete. There are several payment methods you can select from to complete your delivery.
All local and international debit and credit cards are accepted.
You can set auto-renew with auto-recharge for your monthly plans and also set a minimum limit for your credit balance to top up automatically when it reaches a set limit
Yes, it is possible.
All monthly plans are paid for in advance.
There is an option to pay cash on delivery available in My Vodafone App. Customers can use pay by cash or debit/credit card once they get the SIM delivered to them by our courier partner.
Go to “My account” section and click on manage payment method. From there you will be able to add/remove cards and set your favourite default payment method
Go to “My account” section and click on manage payment method. From there you will be able to add/remove cards and set your favourite default payment method.
Contact our contact centre to raise a complaint either through a call, chat, social media or WhatsApp
Go to the Dashboard in My Vodafone App, select Balance then History to view the details.
Please check the error you received from the payment gateway; it will give you an exact explanation of what is the issue. For example, card expired, insufficient funds, etc.
Please check if you have signed up already with this email address, if not please reach out to our contact centre.
No details needed, only sign in with your email and a magic link will be sent to your inbox to redirect you to the App and login automatically.
You can request to change the email address from our customer care agents.
Your account is logged in by default unless you choose to log out. You can login once again with the same account access (i.e. email, Facebook, Gmail), click on the verification email you have received in your email to be able to access your account again.
If you voluntary terminate your account, then you will not be able to reactivate it. However, if your account is terminated due to inactivity, contact us through chat on My Vodafone App, website, WhatsApp on 77001717, or by calling 1717.
Get a special number through My Vodafone App during registration or by going to “My Account” and selecting “Choose Number”.
Yes, you can search your preferred number on My Vodafone App, or you can bring your current number.
Contact us through chat on My Vodafone App, website, WhatsApp on 77001717, or by calling 1717.
To learn more, click here
Contact us through chat on My Vodafone App, website, WhatsApp on 77001717, or by calling 1717.
Ownership transfer is not available at the moment, but we are working to provide you this service soon.
Contact us through chat on My Vodafone App, website, WhatsApp on 77001717, or by calling 1717.
Yes, you will have access to switch between all accounts under your ID within the My Vodafone App.
No, Vodafone offers plans with no commitment.
Data transfer is not available at the moment but we are working to provide you this service soon.
Credit transfer services is not available at the moment but we are working to provide you this service soon.
Yes you can top-up through My Vodafone App.
Your credit never expires as long as your SIM remains active.
You can top-up through the My Vodafone App dashboard.
You can buy more add-ons through My Vodafone App by following these steps:
1. Open My Vodafone app
2. Tap on “My Products”
3. Tap on “Add-ons” tab
4. Tap on “Explore our Add-ons button”
You can remove/cancel your active add-ons through My Vodafone App :
- Open My Vodafone App
- Tap on “My Products”
- Tap on the “Add-ons” tab
- Tap on the Add-on you wish to remove, and you will find the “Remove Add-on” button
Note: by removing the add-on you will stop the renewal cycle, however, the add-on will be active until it is fully consumed or expired
If you have selected a renewable add-on it will automatically renew.
For Vodafone RED plans: you can subscribe to as many add-ons as you wish.
For Vodafone BLACK plans: you can subscribe to multiple add-ons until you reach the credit limit allocated as per your plan and for RED prepaid plans, you can subscribe to multiple add-ons if you have enough top-up credit.
You will be notified through in-app notifications and SMS when you reach 80% and 100% of your data allowance.
It will expire along with your plan.
There will be no Early Termination Charges (ETC) when cancelling your plan.
The top tiles on the MVA dashboard will show you the data, calls, SMS and add-ons consumption and how much you have left. Alternatively, you can go to the “My Product” tab to get more details or activate the My Vodafone App widget to be able to see your data consumption on your phone screen.
You can access My Vodafone App to identify what’s happening to your data or chat with one of our customer care agents to help you with your issue
You can view our international calling rates here
Once you have consumed 100% of the allocated data, your data will stop.
If you subscribe to any RED plan, your previous plan will remain active. Priority of data consumption will be on the plan with shortest validity. Hence, you will consume your launch offer first and then your RED plan.
All of our plans are prepaid monthly plans.
The speed is subject to the network availability based on the demand in that area.
The top tiles on My Vodafone App dashboard will show you the data consumption and how much you have left. Additionally, you can go to the “My Product” tab to get more details or activate the MyVodafone App widget to be able to see your data consumption on your phone screen.
Vodafone Passes gives you dedicated data to access your favourite apps.
Once you have consumed 100% of the Pass, your usage will be taken from the plan’s open data.
All of our prices are inclusive of tax (VAT).
Yes you can transfer your number. You will be required to provide the statement of dues and no objection letter (NOC) from your current operator.
We do not offer refunds at the moment. We advise that you use all the credit balance before de-activating your account.
Visit Vodafone Hub at the Mall of Oman for assistance.
You can view the status of your request through My Vodafone App. You may also experience a drop in the network of your old SIM, which you will need to insert your new Vodafone SIM card to start using our services.
If your contacts are saved on your SIM card then they will disappear. However, if they are saved in the cloud or on your device then they will not be affected.
- Prepaid customer: will not be required to provide any documents.
- Post-paid customers: will be required to provide the statement of dues and no objection letter from the current operator.
Contact our customer care centre to know the reason by calling +968 77101717, chat on our wesbite, social media, or WhatsApp 77001717.
Alternatively, visit Vodafone Hub and our team will be happy to assist you.
Yes, you can move your number to any operator.
Once you have received your SIM card, insert the SIM into the phone and click on the activation alert showing in the My Vodafone App. Click the “activate” button then scan the barcode and serial number on the SIM card to complete the activation process.
- For new customers, you can get a SIM/eSIM through the following channels:
- My Vodafone App
- Vodafone Hub
- Our partner resellers
- eStores
You can find the locations here.
- For existing customers, you can get a SIM/eSIM through the My Vodafone App under the “My Account” section.
Click here to view our Vodafone Hub and Vodafone partners locations.
You will always stay informed. Any changes in Terms & Conditions will automatically trigger an instant notification for all App users
We have a Vodafone Hub located in the Mall of Oman.
You can also view our partner’s locations here.