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Standard Agreement

Welcome to Vodafone!

Thank you for using Vodafone, the purpose of this document is to outline our relationship with you.

We are available 24/7 on the following channels:

Chat with us on My Vodafone App

Call us on 1717

Your Agreement with Vodafone

This Vodafone Standard Customer Agreement applies to the services we provide to you, in addition to any specific terms that apply to our services and our privacy notice (together they are “standard customer terms and conditions”). In case of a conflict between the Vodafone standard customer agreement and any specific terms approved by the TRA, the specific terms will apply instead (for that part). We reserve the right to amend our standard customer terms and conditions at any time, after TRA approval.

We will notify you through My Vodafone App and SMS of any amendments to the standard customer terms and conditions or through any other channel specified by TRA.

The standard customer terms and conditions shall become effective from the date your number is activated on our system and will terminate upon completing all obligations.

Our Services

We aim to provide you with the best range of products and services. Services and products listed in other Vodafone markets may not be available in our market.

You can apply for our services using “My Vodafone App” which is available for download through the Apple Store and Google Play, website “www.vodafone.om”, e-Kiosk and authorised partner stores.

You can enjoy our services once you have completed our onboarding process, which requires you to upload your official identification documents such as ID cards (for Omani nationals and residents) or passport (tourists and visitors) and provide any other necessary information such us your contact details and email address.

Providing you with the best services is our goal; however, you may occasionally face some interruptions or interferences to the services due to force majeure or any other factors not within our control and liability.

We will notify you in advance through your preferred communication channel of any planned disruption to the services. We may require to temporarily suspend a service to carry out relevant maintenance to our services and/or network, or if we are required to do so under applicable laws.

Change of Plan

You can change your service at any time, additional charges and changes may apply as detailed in the specific terms.

Payment and Subscription

You will receive an electronic bill to your account at the end of each month unless you are a prepaid customer. You can access your billing information through “My Vodafone App”.

To avoid service disconnection, we advise you to pay your bill within 60 calendar days from the date it is issued.

We accept the following payment methods:

  • Cash;
  • Credit or debit cards; and
  • Physical vouchers and E-Vouchers.

You can top-up and pay using our channels, including, but not limited to:

  •  My Vodafone App, eKiosks, store(s), partners.

It is our responsibility to issue you an accurate bill. You can dispute a bill up to 180 calendar days from the date it is issued.

If you have an outstanding debt with us, you grant us the right to transfer that debt to another party who will then have the right to collect that debt from you. All prices shall be inclusive of  VAT as per Omani Law.

If you subscribe to a recurring service, you consent to us automatically deducting due amounts from your credit balance. You will receive a notification two calendar days before your renewal date You can deactivate a recurring subscription directly from My Vodafone App, or through our other sales channels or by contacting our care experts.

Mobile Numbers

As a customer, you are entitled to a free number, unless stated otherwise and in accordance with the TRA’s instructions. For prepaid, if your SIM is not used for (6) months from the date of your last activity, your number will be rendered inactive. Numbers that are inactive for (6) months will be placed in quarantine for (3) month. You can contact our care experts to reactivate your number before the quarantine period expires, otherwise your number will be made available to others.

If the TRA decides to re-allocate numbers; re-assign numbers, or change the national number plan, we will provide you a number in accordance with the TRA’s instructions.

You can also bring your number with you to Vodafone, the specific terms for which can be found here.

Terminate your Services

You may terminate your services at any time by filing for a termination request and paying any outstanding dues. You may file for a termination request through My Vodafone App and any other channel.

We may charge you early termination charges if you terminate your services during a fixed- term contract, as set out in the applicable specific terms. Any usage post-termination will be billed as set out in the applicable specific terms in accordance with the TRA’s instructions. After paying all dues, you can request us to provide you with a ‘no obligation certificate’.

Fair Usage Policy

For services that are subject to our Fair Usage Policy. We may apply our Fair Usage Policy where in our reasonable opinion your usage of our Services is excessive and/or unreasonable.

Restrict, Suspend or Terminate your Services

We may restrict, suspend, or terminate your services if:

  1. The safety of any person or the safety and security of our network is at risk.
  2. It is not commercially feasible for us to continue providing the services (e.g. a plan or offer), after TRA approval.
  3. The service is permanently or temporarily unavailable for any reason due to factors beyond our control including but not limited to earthquakes, natural disasters, and severe weathers, acts of government, war etc…
  4. You fail to pay your bill on time.
  5. You use our services or behave in a way that we reasonably consider to be abusive, offensive, excessive, inappropriate, illegal, unauthorised, or fraudulent, violates our fair use policy, or in any way that infringes anyone’s legal rights (such as copyright) or is likely to damage or negatively impact the operation of our network, the services or a third party’s network.
  6. You resell or resupply a service, or use it other than for ordinary personal, domestic, and household purposes.
  7. You do not follow our reasonable instructions in relation to your use of the services.
  8. We reasonably consider you to be a credit risk.
  9. You are otherwise in material breach of these Vodafone Standard Customer Agreement and the breach cannot be remedied, or you do not remedy it within 7 calendar days of us asking you to do so
  10. We are obliged to do so pursuant to a request of a competent court or regulatory

If your number is restricted, suspended, or terminated:

  1. You agree to pay any outstanding charges;
  2. We may impose conditions or require payment of charges during a suspension or for reconnecting any services, subject to TRA approval; and
  3. We will not refund you for any unused credit and allowances.

Privacy Policy

Ensure you provide updated and accurate information as we may collect your name, address, date of birth, gender, contact details, email address, and credit / debit card information as well other information upon registration and use of our services.

You consent to us processing your personal information in accordance with our privacy notice as approved by the TRA.

For more information on how we process and maintain the security of your personal information, please read our privacy notice.

Customer Care

We are committed to providing you with the best service.

Therefore, we encourage you to provide any suggestions with regards to our services.

  • Chat with us on My Vodafone App
  • Call us on 1717

Your Complaints

  • If you have any complaints regarding our products or services, you are welcome to raise your complaints by contacting our care experts or visiting our retail store.
  • We will acknowledge your complaint the moment we receive it and do our best to solve your complaints at the earliest. If the complaint requires more time, we will resolve it within 15 days from receiving your complaint.
  • If you are not satisfied with our response, you can transfer the complaint to TRA, according to the customer complaint process followed by the TRA.

Intellectual property

We (and our licensors) remain the sole owner of all rights, titles, and interests in any services. We do not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other rights in respect to the items in the services. We reserve all rights not granted under the standard customer terms and conditions.

Limitation of liability

We disclaim all representations or warranties, express or implied, made to you under the standard customer terms and conditions. In no event shall we or our affiliates or any of our (or their) respective directors, officers, employees, agents, or subcontractors, be liable to you under tort, contract, strict liability, or other legal theory for any indirect:

  1. a) loss of profit; b) loss of revenue c) loss of use; d) loss of production; e) loss of contract; f) loss of opportunity; g) harm to reputation or loss of goodwill; h) loss of business; and i) any loss arising within or beyond our control. Our liability to you for direct losses due to our gross negligence or breach of contract is limited to OMR 5,000.

You agree to indemnify and hold us and our, officers, agents, contractors, and employees harmless from any claim or demand made by any third party due to or arising out of your use of the services in (i) breach of the standard customer terms and conditions, (ii) or violation of any rights of another user of the services, or (iii) breach of applicable laws.

Miscellaneous

We may subcontract or delegate the performance of any of our obligations under the standard customer terms and conditions, but this will not relieve us from liability for the performance of any obligation.

If any term or condition in the standard customer terms and conditions is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.

If there are any differences between the printed version of these standard customer terms and conditions and the online version of the standard customer terms and conditions available on our website (www.vodafone.om/terms), the online version will apply.

No failure or delay by us in enforcing any of our rights, powers or remedies under the standard customer terms and conditions will operate as a waiver of that right, power or remedy, nor shall it restrict any future exercise of that or any other right, power or remedy. The standard customer terms and conditions shall be governed by the law of the Sultanate of Oman. Any dispute shall be resolved in accordance with the relevant TRA regulations.

The standard customer terms and conditions constitute the entire agreement between you and Vodafone and supersede all previous agreements, understandings, and arrangements between them, whether in writing or oral, in respect of the services.

Definitions

These words in this Vodafone Standard Customer Agreement have the defined meaning set out below:

  • “service” means Vodafone’s consumer telecommunication services and any other consumer services or products that we or our agents may provide you.
  • “we”, “us”, “our” means Vodafone.
  • “you” or “your” means you, the user of the service.
  • “force majeure” means an event beyond Vodafone’s control, including: (i) extreme abnormal weather conditions; (ii) nuclear, chemical or biological contamination; (iii) war, civil commotion or terrorist attack; (iv) interruption or failure of a utility service including electric power, gas or water; (v) acts of God, floods or earthquakes; or (vi) the imposition of a sanction, embargo or breaking off of diplomatic relations.
  • “fair usage” means restriction of the quality, speed and/or usage of our services if we determine that a customer’s use of the services is excessive, to ensure the quality of services to all our customers.

Pay As You Go & Plans

Valid from: 1 March 2022

 

About

Subscribing to any of our Pay Monthly and Pay As You Go services will apply these terms and conditions, in addition to the Vodafone Standard Customer Agreement. Other terms and conditions may also apply.

Roaming

You may be able to use your mobile services in other countries depending on your subscription. You can click here to view our roaming charges. Roaming Terms apply.

Calling, Data & SMS

  • Calls are rounded up to 60 seconds.
  • Data is rounded to 10kbps.
  • An SMS using Latin characters (e.g., English) has a character limit of 160. An SMS using any non-Latin characters (e.g., Arabic) has a character limit of 70. Going over any maximum character limit may deliver your message in multiple SMS’, and you will be charged for each.

 

Security

We will not be responsible for any:

  • loss you suffer because of the loss, theft, damage to, or unauthorised use of your mobile device or SIM card.
  • harm you suffer from a virus or other manipulating programme which infiltrates your mobile device, whether it was transmitted via the mobile services or otherwise.

You acknowledge that we are unable to exercise control over, and make no representations or warranties concerning, the security or content of information passing over our network, any systems operated by third parties and the internet.

Valid from: 16 October 2023

These terms apply to: Vodafone RED

General

  • You will be charged at the time of activation, and your pay monthly plan will be valid for 28 days.
  • Exceeding your mobile data allowance will stop or throttle your speed depending on your pay monthly plan.
  • This plan is for domestic use only, and any other use may be subject to our TYHTA conditions below.
  • You may subscribe to this plan multiple times, priority of consumption will be given to the plan with the shortest validity.
  • Upgrades and downgrades to your bundle will take effect immediately.
  • If you consume your bundle, usage will be charged at these standard rates. This shall also apply to any services that are not included in your bundle.

Take Your Home Tariff Abroad 

The following terms apply if your plan offers to Take-Your-Home-Tariff-Abroad (TYHTA):

  • TYHTA* includes mobile data, SMS, making calls within the destination you are visiting, calling back to Oman, and receiving calls, it however does not include international calls based on your bundle. If you do not make calls through an approved network by Vodafone in the TYHTA destination, you will be charged the network operator’s tariff.
  • If you make calls, send SMS or use data that is not included in the TYHTA bundle, then you will be charged at these standard rates.
  • Consumption of your allocated call allowance will result in you being charged these standard rates for the duration of your call and your call will not be disconnected.
  • Roaming usage of your mobile data allowance beyond 1GB per day or of your call allowance for more than 15 minutes per day, may result in your roaming services being disabled temporarily.

*TYHTA: Take Your Home Tariff Abroad countries: Albania, Bahrain, Czech Republic, Egypt, Germany, Ghana, Greece, Hungary, Iceland, India, Ireland, Italy, Kuwait, Lesotho, Mozambique, Netherlands, New Zealand, Portugal, Qatar, Republic of the Congo, Romania, Saudi Arabia, South Africa, Spain, Turkey, UAE, United Republic of Tanzania, United Kingdom.

Vodafone Passes

The following terms apply to Vodafone passes:

  • Vodafone passes are included in eligible pay monthly plans and are only available for use in Oman.
  • Each pass type is only valid when using the official versions of the apps. Lite versions of apps are not supported.
  • Some apps include additional content that may consume your pay monthly plan’s mobile data such as:
  • Advertisements and advertisement links that are displayed within apps
  • External links and navigations to other websites or apps
  • Maps and location services
  • Video and content hosted from other sites featured that can be played in the app.
  • Video content may be optimised.
  • Vodafone reserves the right to apply its Fair Usage Policy at any time.
  • Vodafone reserves the right to update the Vodafone passes at any time.

Vodafone Standard Customer Agreement, Mobile Terms, and Roaming Terms apply.

Valid from: 16 October 2023 

These terms apply to: Vodafone BLACK 

General

  • Your first bill will be pro-rated to align with the monthly bill cycle (1st of each month), your next bill will be for 1 calendar month. If auto-pay is enabled, amounts will be deducted from your debit/credit card 26 days after your bill is issued.
  • upgrades to your plan will take effect immediately. However, downgrades will take effect at the end of your current billing month. You can only downgrade once per bill cycle.
  • if you exceed your total data allowance, your total data speed will be reduced to 256 kbps to manage usage effectively.
  • This plan is for domestic use only, and any other use may be subject to our TYHTA conditions below.
  • If you consume your voice, SMS, roaming, or international calling allowances as part of your bundle, usage will be charged at these standard rates. This shall also apply to any services that are not included in your bundle.
  • You can carry over unused open data from your bundle to the next billing month. This unused open data can only be rolled over once and must be used during that month. If not used, it will expire without notice and no compensation or refund will be given. During the rollover month, you will first use your regular open data allowance before utilizing the carried-over data.
  • The plan you have selected will impact your credit limit. If you exceed this credit limit, you will not be able to purchase additional products, move to a pay-as-you-go, or switch to another Vodafone plan until your account balance is settled. Furthermore, if you fail to pay your bill on time, we reserve the right to suspend your services until your outstanding balance is settled.
  • Prices are exclusive of five (5%) VAT.

Charges

  • Terminating your Vodafone BLACK plan will incur a charge of 5 Rials.
  • Migrating from Vodafone BLACK to a prepay plan will incur a charge of 3 Rials.

Benefits

These terms apply to benefits that form part of your plan (where applicable):

  • You may be entitled to receive Bonus Data each month for a period of 12 consecutive months, aligned with your bill cycle. This Bonus Data is valid for one bill cycle, expiring at the end of each cycle and renewing at the start of the next cycle. Any unused Bonus Data will not be carried over and will be forfeited at the end of each bill cycle. Consumption of Bonus Data will be prioritised over open data.
  • You may be entitled to receive world roaming data each month for a period of 12 consecutive months, aligned with your bill cycle. World roaming data is valid for one bill cycle, expiring at the end of each cycle and renewing at the start of the next cycle. any unused world roaming data will not be carried over and will be forfeited at the end of each bill cycle.
  • You may be entitled to receive Bonus Minutes for each month for a period of 12 consecutive months, aligned with your bill cycle. These Bonus Minutes are valid for one bill cycle, expiring at the end of each cycle and renewing at the start of the next cycle. any unused Bonus Minutes will not be carried over and will be forfeited at the end of each bill cycle.

Take-Your-Home-Tariff-Abroad (TYHTA)

The following terms apply if your plan offers to Take-Your-Home-Tariff-Abroad (TYHTA):

  • TYHTA* includes Open Data, SMS, making calls within the destination you are visiting, calling back to Oman, and receiving calls, it however does not include international calls based on your bundle. If you do not make calls through an approved network by Vodafone in the TYHTA destination, you will be charged the network operator’s tariff.
  • If you make calls, send SMS or use data that is not included in the TYHTA bundle, then you will be charged at these standard rates.
  • Consumption of your allocated call allowance will result in you being charged thesestandard rates for the duration of your call and your call will not be disconnected.
  • Roaming usage of your Open Data allowance beyond 1GB per day or of your call allowance for more than15 minutes per day may result in your roaming services being disabled temporarily.

 *TYHTA countries: Albania, Bahrain, Czech Republic, Egypt, Germany, Ghana, Greece, Hungary, Iceland, India, Ireland, Italy, Kuwait, Lesotho, Mozambique, Netherlands, New Zealand, Portugal, Qatar, Republic of the Congo, Romania, Saudi Arabia, South Africa, Spain, Turkey, UAE, United Republic of Tanzania, United Kingdom.

Vodafone Standard Customer Agreement, Mobile Terms, and Roaming Terms apply.

  • Vodafone is valid for 7 days from the date of your subscription and is only valid in the Sultanate of Oman.  
  • After consuming all your included allowances, your data will stop and your calls will be charged at these standard rates.  
  • Vodafone Start renews automatically for the same period. 

Vodafone Standard Customer Agreement and Mobile Terms apply.  

Valid from: 01 November 2023  

  • Available only to non-residents and non-citizens of the Sultanate of Oman.
  • You have 180 days to activate your SIM card, otherwise your SIM card will expire.  
  • Your plan will be valid for the period specified in the relevant plan and you can subscribe to it multiple times.  
  • After activation, your SIM card will expire if it is not used for more than 60 days from the date of your last activity.  
  • You may be able to make international calls to other countries depending on your subscribed plan.  
  • After consuming all your included allowances, your data will stop, local and international calls will be charged at these standard rates.   
  • Upgrades and downgrades between Visitor plans will take effect immediately, and allowances will not be carried over.   
  • The plan is available for use in the Sultanate of Oman only.  

 

Vodafone Standard Customer Agreement and Mobile Terms apply.   

Valid from: 1 March 2022

  • All calls, SMS, and data will be charged at out of bundle rates and will be deducted from your credit allowance.
  • You can view our Pay As You Go rates here.

Vodafone Standard Customer Agreement and Mobile Terms apply.

Roaming & Add-Ons

Valid from: 10 June 2023 

General 

  • Valid for the period specified in the relevant add-on; starting from your date and time of subscription. 
  • Any unused add-on allowances will expire at the end of the period specified in the relevant add-on. 
  • Moving between Vodafone BLACK plans will not cancel any existing add-ons, however moving from Vodafone BLACK to a prepay product will cancel any Vodafone BLACK add-on.
  • You can subscribe to the same or different add-on multiple times, subject to your credit limit. If you subscribe to the same add-on multiple times, the allowance from the add-on with the shortest validity will be consumed first.
  • You will receive notifications when you have consumed 80% and 100% of your add-on allowance.
  • All prices are exclusive of VAT, VAT will be charged on top of the Mentioned Prices. 

 

National Data 

  • National data add-ons are only available for use in the Sultanate of Oman.
  • If you subscribe to a national data add-on, the sequence for the consumption of your data will be as follows: 1) data from your add-on 2) Bonus Data (if any) 3) bundle data 4) rolled over data   

National Voice  

  • National voice add-ons are only available for the use in the Sultanate of Oman
  • If you subscribe to a national voice add-on, the sequence of consumption of your minutes will be as follows: 1) minutes from your add-on 2) Bonus Minutes (if any) 3) bundle minutes 

International Voice 

  • International voice add-ons only apply to calls from the Sultanate of Oman to countries in the specified zone(s).
  • If you subscribe to an international voice add-on, the sequence of consumption of your international minutes will be as follows: 1) international minutes from your add-on 2) bundle international minutes  

Roaming 

  • Roaming includes mobile data, SMS and calls within the destination you are visiting, calling back to Oman and receiving calls, it however does not include international calls while roaming.
  • You agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).
  • Roaming services do not include maritime, satellite or OnAir roaming. 

Valid from: 1 March 2022

  • Valid for the period specified in the relevant add-on; starting from the moment you first use it, and any remaining unused mobile data will expire at the end of the period specified in the relevant add-on.
  • Moving between a plan and Vodafone Pay As You Go will not cancel any existing mobile data add-on.
  • If you subscribe to a mobile data add-on, it will be consumed before the data from your plan.
  • You can subscribe to a mobile data add-on multiple times.
  • Mobile data add-on applies to local data only.

Valid from: 1 March 2022

  • Valid for the period specified in the relevant add-on; starting from the moment you first use it, and any remaining unused minutes will expire at the end of the period specified in the relevant add-on.
  • Moving between a plan and Vodafone Pay As You Go will not cancel any existing voice add-on.
  • If you subscribe to a voice add-on, it will be consumed before the minutes from your plan.
  • You can subscribe to a voice add-on multiple times.
  • Voice add-on applies to local fixed and mobile lines only.

Valid from 27 April 2022

  • Valid for the period specified in the relevant add-on; starting from the moment you first use it, and any remain used international calling minutes will expire at the end of the period specified in the relevant add-on. 
  • Moving between plans will not cancel any existing international calling add-on. 
  • Priority of consumption will be from the plan or international calling add-on with the shortest validity.  
  • You can subscribe to an international calling add-on multiple times. 
  • International calling add-on applies to calls from the Sultanate of Oman to countries in the applicable zone(s) only.  
  • International calls made after consuming an international calling add-on will be charged at our standard rates.  

Valid from: 1 March 2022

About

These terms apply the moment you subscribe to any of our roaming services.

Roaming Add-Ons: GCC, Selected Vodafone Destinations and Worldwide

  • Valid for the period specified in the relevant add-on; starting from the moment you first use it.
  • Roaming includes making calls within the destination you are visiting, calling back to Oman and receiving calls, it however does not include international calls.
  • Unused mobile data, calls and SMS will expire at the end of the validity period.
  • You will automatically be charged at these standard rates if you fully consume any of your allowances under these add-ons.
  • Consumption of your allocated call allowance will result in you being charged these standard rates for the duration of your call and your call will not be disconnected.
  • Destinations not included in the add-on will be charged at these standard rates.

 

Roaming Charges

If you are not subscribed to a roaming add-on, our standard rates will apply.

Liability

You agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

*Roaming services do not include maritime, satellite or OnAir roaming.

Offers

Valid from: 09 April 2024 to 28 April 2024

    • This promotion is available to all RED prepaid customers.
    • Additional credit is available when recharging 5, 10, 20, or 50 OMR only.
    • Additional credit is only available for use in the Sultanate of Oman.

Vodafone Standard Customer Agreement  and Mobile Terms apply.  

Valid from: 07 December 2023

  • Available from 07 December 2023 to 05 February 2024 for Vodafone RED Prepaid Plans (Advance, Premium, Explore, Elite, and Pioneer) and Vodafone BLACK Postpaid Plans (Explore, Elite, Pioneer, and Prime), valid for the period stated in the feature.
  • Existing Vodafone RED Prepaid Plans (Advance, Premium, Explore, Elite and Pioneer), and Vodafone BLACK Postpaid Plans (Explore, Elite, and Pioneer) can purchase this feature multiple times.
  • New Vodafone RED Prepaid Plans (Elite and Pioneer) and Vodafone BLACK Postpaid Plans (Elite and Pioneer) subscribers will receive this feature once at no charge and will have to repurchase the feature upon expiry or consumption.
  • Existing customers, new customers and upgrades to Vodafone BLACK Prime Plan will get the boosted data feature free of charge once during a bill cycle throughout the promotion period.
  • “Boost Your Data” feature is available for use in the Sultanate of Oman only, and does not include data roll-over.
  • The priority of data usage for Vodafone BLACK customers will be determined based on the soonest expiring between the bonus data in Vodafone BLACK plans or the boosted data from this promotion, and lastly from your open mobile data.
  • The priority of data usage for Vodafone RED customers will be from Social/Entertainment Pass, then the boosted data from this promotion, and lastly from your open mobile data.

Vodafone Standard Customer Agreement  and Mobile Terms apply.  

Valid from: 16 November 2023

  • Available from 16 November 2023 to 28 November 2023 for RED Advance, Premium, Explore, Elite, Pioneer; and BLACK Explore, Elite, Pioneer, and Prime only; and valid for the period stated in the specific plan. Customers downgrading to any of the previous plans will not be entitled to avail this Promotion.
  • This offer can only be availed once during the promotion period (excluding RED Advance & RED Premium).
  • Data is available for use in the Sultanate of Oman only and valid for the period specified in the plan.
  • Bonus data from this promotion will be consumed before mobile data from the existing base plan.

Vodafone Standard Customer Agreement  and Mobile Terms apply.  

Valid from: 13th March 2023  

  • Only new Vodafone customers who are subscribed to Vodafone RED & BLACK Plans using an iPhone from 13th March 2023 onwards are entitled to receive 5GB extra data for their first six (6) renewal cycles.  
  • Extra data can only be used in the Sultanate of Oman and cannot be carried over subsequent renewal cycles.  
  • Extra data is valid for 28 days only.  

This offer is till 25th September 2023

Vodafone Standard Customer Agreement  and Mobile Terms apply.  

Bring Your Number

Before bringing your number to Vodafone Network, you acknowledge and agree to the following:

  1. Bringing your number is subject to completing the porting process requirement, our approval, and the approval of your existing service provider.
  2. If you’re a post-pay customer, you will remain liable for any outstanding amount with your existing service provider, and we may suspend any of our services to you if such amounts are not settled.
  3. Any existing credit or services will not be transferred from your current service provider to us.
  4. You will indemnify us and be liable for any of our losses relating to your violation of these terms and any applicable laws and regulation relating to mobile number portability.
  5. We may stop the porting process if any information provided by you to us is found to be misleading, inaccurate, fraudulent, or untrue.
  6. We are not liable for any loss or damage relating to or arising from bringing your number to us.
  7. Once the switching process is complete, you shall comply with all the terms that apply to any of our products and/or services.

As the owner of the account (or as a duly authorised representative), you (i) agree to the above; and (ii) expressly authorise the listed phone number to be ported to us.

My Vodafone App

These My Vodafone App terms of use (“terms of use”) apply to and come into effect upon installing the My Vodafone Application (the “app”) on your device and operate in addition to any other terms and conditions that may apply to a particular product or service, or installing the app.

By using the app, you agree to these terms of use; if you do not agree; kindly stop using this app. We reserve the right, at our sole discretion to modify or add to these terms of use, at any time.

  • We grant you a non-exclusive, non-transferable licence to use the app for personal and non-commercial use only.
  • The app and its materials are delivered on an “as-is” and “as-available” basis. You expressly agree that you assume total responsibility for your use of the app. We do not warrant the accuracy of any of the content on the app.
  • We either own or otherwise have the right to use the intellectual property rights with respect to the app (including the content). You acknowledge and accept that we are either the owner, or otherwise have the right to use our intellectual property and that you will not assert any claim or interest in or to our intellectual property.
  • The app may provide links to other websites that are not ours, which you access at your own risk. We are not responsible for those sites or the accuracy of any of their content and we will not be liable for any loss, damage or injury arising from the contents of those sites.
  • You agree that we may monitor, collect and use and disclose certain information about your use of the app in accordance with our Privacy Notice.
  • While we try to make sure that the app is available for your use, we do not promise that the app will be available at all times or that your use of the app will be uninterrupted. We may suspend or terminate the app at any time.
  • To the greatest extent allowed under law, we are not responsible for any direct, indirect, or consequential losses arising out of or in connection to your use of the app.
  • These terms of use are governed in accordance with the laws of the Sultanate of Oman. If you are unhappy with the app, please contact Customer Care.

Steps Further

Valid from: 12 March 2024

  • You may collect points up to 20,000 steps a day based on achieving the below milestones (see the table below)*;
Total Points Bonus Points Points Daily footsteps
5,500 points 500 points 5,000 points 5,000 steps
11,500 points 1,000 points 10,000 points 10,000 steps
18,500 points 2,000 points 15,000 points 15,000 steps
26,500 points 3,000 points 20,000 points 20,000 steps
  • Points will be calculated on a daily basis, starting from 12:00 am until 11:59 pm.
  • You may achieve one of the following badges with bonus points once only upon achieving 10,000 consistently for X days in a row (see the table below)**;
Badges Days in a row Bonus Points – One time Total Points in 29 days
Bronze 3 days in a row 25,000 points 25,000 points
Silver 5 days in a row 50,000 points 75,000 points
Gold 10 days in a row 100,000 points 175,000 points
Diamond 20 days in a row 200,000 points 375,000 points
  • You will be rewarded with 2000 extra points for each podcast you listen to and 1000 points if you share it.
  • You can also reward 5,000 weekly extra points if you participate in one of Vodafone predefined weekly Route/Even by scanning the QR code at the start of the Route/Even Entrance and scanning the QR code at the end of the Route/ Event Exit.
  • You may organize or participate in a weekly group challenge of up to 10 participants (including you). The participants with the highest steps will get as follows; the 1st 100,000 bonus points, the 2nd 50,000 bonus points, and the 3rd 25,000 bonus points. The organizer sets the minimum steps starting from 5,000 steps, or10,000 steps, or 15,000 steps or 20,000 steps, and each participant must meet the minimum steps to be entitled for bonus points.
  • You may win a weekly valuable prize if you achieve the top contributor by the end of each week’s initiative.
  • On 15th of Ramadhan, you may enter into the Super Challenge as a group of up to 10 participant (including the organizer) and multiply your earned points during the day if you reach (30,000 group steps*2), (60,000 group steps*3), (90,000 group steps*4) and (120,000 group steps*5). The winner group will get to decide to which initiative the collected points by all groups will be allocated.
  • Vodafone commits to donate all monetary value collected through this campaign to Al-Rahma Association.
  • Vodafone reserves the right to modify these terms at any time without prior notice.
  • This campaign shall run for 29 days starting from the date of validity above.

*Applicable to iOS and Android customers only.

Website

These website terms of use (“terms of use”) apply to and come into effect upon visiting www.vodafone.om  (the “site”) and operate in addition to any other terms and conditions that may apply to a particular product or service.

By using the site, you agree to these terms of use; if you do not agree, kindly stop using the site. We reserve the right, at our sole discretion to modify or add to these terms of use, at any time.

General Terms

  • You will only use the site and its contents to learn about us and our products and services.
  • The site and its materials are delivered on an “as-is” and “as-available” basis. You expressly agree that you assume total responsibility for your use of the site.

We either own or otherwise have the right to use the intellectual property rights with respect to the site (including its content). You acknowledge and accept that we are either the owner, or otherwise have the right to use our intellectual property and that you will not assert any claim or interest in or to our intellectual property.

The site may provide links to other websites that are not ours, which you access at your own risk. We are not responsible for those websites or the accuracy of any of their content and we will not be liable for any loss, damage or injury arising from the contents or your use of those websites.

You agree that we may monitor, collect and use and disclose certain information about your use of the site in accordance with our Privacy Notice.

Any content is provided for information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest to you. We do not warrant the accuracy of any of the content on the site.

While we try to make sure that the site is available for your use, we do not promise that the site will be available at all times or that your use of the site will be uninterrupted. We may suspend or terminate the site at any time.

To the greatest extent allowed under law, we are not responsible for any direct, indirect, or consequential losses arising out of or in connection with your use of the site.

These terms of use are governed in accordance with the laws of the Sultanate of Oman. If you are unhappy with the site, please contact Customer Care.

Other

  • All numbers allocated by TRA are a state public property. Therefore, trading or relinquishment of special numbers is prohibited. As an exception, these numbers may be relinquished after a fee payment of RO 20 in accordance with the following cases and conditions:
    • Between spouses or relatives up to the third degree on condition that the marriage or degree of relation is proved.
      • First-degree relatives include father and mother, son and daughter, father and mother in law.
      • Second-degree relatives include grandparents, brother and sister, grandchildren, brothers and sisters in law.
      • Third-degree relatives include great grandparents, great grandchildren, uncles and aunts, nephews and nieces.
    • Between the units of the state administrative apparatus or the fully government-owned companies and their staff or employees.
    • By 1st grade companies and above, as per the classification of Oman Chamber of Commerce and Industry, to one of their employees whose services are to terminate, provided that the service termination is proved.
    • By 1st grade companies and above, as per the classification of Oman Chamber of Commerce and Industry, to one of their employees if he is entitled to a telephone allowance or an equivalent, provided that this entitlement is proved.
  • If the special number allocated by the auction is withdrawn or recovered for any reason, the buyer will not be entitled to claim the charges or any amounts paid by him to obtain this number.
  • Where the number is obtained and its value is paid, the winner cannot request to return the number for a refund.
  • TRA determines the starting bidding amounts for Diamond and Golden numbers in accordance with the circumstances of each auction. The increase in the following bid shall not be less than RO 50 and the auction shall be awarded to the bidder of the highest bid.
  • Registration for the auction shall be made by a mobile telephone number registered with a mobile licensee in Oman after fee payment of RO 20.
  • The auction will be awarded to the owner of the registered number pending the finalization of the number allocation process. The auction winner may, following satisfaction of all his/ her ensuing obligations, activate the number under his/ her name or the name of any of his/ her relatives up to the third degree.
  • Bidding in the auction shall be in Omani Rial.
  • Offers during the bidding period shall be limited only to those registered.
  • The registration period for the action shall be three days before the start of the auction.
  • The bidding process shall commence on the day following the end of the registration period and shall continue for two days. TRA may extend the auction period at the request of the licensee.
  • Payment is made within three working days, and the first day of payment is calculated after the auction winners list is issued.
  • If the auction winner fails to pay the amount due, the following bid will be chosen in accordance with the provisions of the Telecom Act and Decision No. — provided that the bid’s value is not less than 75% of the first bid’s value. If the latter fails, the third bid will be selected provided that it is not less than 75% of the first bid value, otherwise the auction will be cancelled.
  • Any person who attempts to manipulate or tamper with the auction in anyway will be subject to legal accountability.
  • If the TRA finds that the person registered for this auction has not completed payment procedures for the awarded numbers in the past, TRA reserve the right to disable the account registered for the same user for this auction.