Take a look at our privacy, cookie, and fraud prevention notice
Your privacy is important to us – just as knowing how we use your information is important to you. Our Policy Portal gives you full visibility of how we collect, use, share and protect your personal information when you use our products, services and our website.
This Privacy Notice is to help you understand how we collect, use, share and protect your personal information when you visit our site, My Vodafone App and/ or use or buy or products or services.
Information we collect from you
We may collect personal information that you have provided to us. However, the method of collecting this information may vary depending on which of our services you are using, and your use of our website and application. The personal information we may collect may include the following:
Information provided by you
Name; email address; address; phone number; data collected from surveys; content and opinions expressed by you through My Vodafone App and social media.
Third party log-in data
You can register to use My Vodafone App using a third-party provider (e.g., Facebook, Google), and the details associated with your account. When registering this way, we may have access to certain information about you. The profile information we receive varies and may include your: name, profile picture, age group, gender, language, country, friends list, email address mail, and relationships with other users.
We are not responsible for other uses of your personal information by your third-party provider. Please review their privacy notices to learn how to set your privacy preferences on their websites and applications.
Information we collect automatically
The following information may be collected using cookies or similar technologies (e.g. Google Analytics) when using our site and My Vodafone App: location data recorded by your mobile device; the type of mobile device you are using; the version of the operating system installed on the mobile device; identification data of your mobile device (e.g. unique device identifier); IP address information on the use of the application (e.g. frequency of use of the application, time frames for the use of the application, etc.). You can find more information about Google Analytics here.
Information from other sources
We may also collect information about you from other sources for example (e.g., marketing partners and social media profiles, and public interactions). The type of personal information that we may collect from you is dependent on your social media privacy settings.
How we may use your information
Your personal information may be processed for the following reasons:
Sharing your information
There may be times when we need to disclose you personal information to third parties. If we do this, we will disclose your information to:
Protecting your personal information
We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
Vodafone may disclose your personal information in an emergency, or under specified business imperatives and at the request of law enforcement or for other reasons in the public interests.
Deleting your personal information
You can submit a request to update or delete your personal information here email@example.com
Changing this Notice
We reserve the right to amend or modify this notice at any time, after TRA approval, and we will notify you about any changes, by publishing the amended or modified notice on our website www.vodafone.om or in any other relevant way available to us (as determined by Vodafone).
The method of collecting this information may vary depending on which of our services you are using, your use of my vodafone application and website.